Terms and Conditions

Terms and Conditions

Welcome to NuruVilla. These Terms and Conditions govern your use of our website https://nuruvilla.com and our spa services across our 24 villa spa locations in Hyderabad. By accessing our website or booking a session with us, you agree to be bound by these terms. Please read them carefully before using our services. These terms are designed to protect both our guests and our business, and to ensure that every NuruVilla experience meets the high standards of quality, discretion, and professionalism that define our brand.

Acceptance of Terms

By using our website or services, you confirm that you are at least 18 years of age and that you have the legal capacity to enter into these Terms. If you do not agree with any part of these Terms, you must not use our website or services. If you are booking on behalf of another person, you confirm that you have their authorisation to do so and that they have agreed to these Terms.

Booking and Cancellation

All bookings are subject to availability. We recommend booking at least 4 hours in advance to secure your preferred time slot. Cancellations made at least 4 hours before the scheduled session are eligible for a full refund. Cancellations made within 4 hours of the scheduled session are non-refundable. For full night spa bookings, a 50% advance is required to confirm the reservation, and the same cancellation policy applies. No-shows are treated as cancellations within the 4-hour window and are non-refundable.

Conduct and Behaviour

Guests are expected to behave respectfully and professionally at all times during their visit to our villa spa. Any inappropriate behaviour, including but not limited to harassment of therapists or staff, will result in immediate termination of the session without refund, and may be reported to the appropriate authorities. Our therapists are trained professionals who deserve the same respect they provide. We reserve the right to refuse service to any guest whose behaviour is inconsistent with our standards of mutual respect.

Health and Safety

You must inform us of any health conditions, allergies, or medications that may affect your ability to receive a massage. We reserve the right to refuse service to any guest who appears to be under the influence of alcohol or drugs, or who has a medical condition that contraindicates massage therapy. If you have any concerns about your suitability for a massage session, please consult your doctor before booking. Our therapists are trained to recognise contraindications and will pause or modify sessions as needed for guest safety.

Privacy and Discretion

We are committed to protecting the privacy of our guests. All bookings are recorded using initials only, and we never share guest information with third parties. Our private suites are designed for complete discretion, and our staff are trained to maintain strict confidentiality. We never discuss guest details with anyone outside the immediate service team, and we never confirm or deny the presence of any guest at our villa spa locations.

Payment

We accept cash, UPI, debit cards, and credit cards. All prices are inclusive of taxes and are listed in Indian Rupees (INR). For full night spa bookings, a 50% advance is required to confirm the reservation. The balance is payable at the time of service. We do not accept personal cheques. All payments are processed through secure payment gateways that comply with RBI guidelines for data security.

Liability

NuruVilla is not liable for any injury, loss, or damage arising from the use of our services, except where such liability cannot be excluded under applicable law. We are not responsible for any personal belongings left on our premises, although we will make every effort to secure and return lost items. Guests are encouraged to leave valuables at home or use the in-suite lockers provided for secure storage during sessions.

Intellectual Property

All content on our website, including text, images, logos, and design elements, is the property of NuruVilla and is protected by Indian and international copyright laws. You may not reproduce, distribute, or use any content from our website without our prior written consent. Unauthorised use of our content may result in legal action.

Changes to These Terms

We may update these Terms and Conditions from time to time. We will post any updates on this page and update the "last updated" date at the bottom of the terms. Your continued use of our website or services after any changes signifies your acceptance of the updated Terms. We encourage you to review these terms periodically before each booking.

Contact Us

If you have any questions about these Terms and Conditions, please contact us at info@nuruvilla.com. We are committed to addressing your concerns promptly and transparently. Our spa coordinator will respond to your terms-related inquiries within 4 hours during operating hours.