Privacy Policy

Privacy Policy

NuruVilla ("we", "us", "our") operates the website https://nuruvilla.com and provides spa services across our 24 villa spa locations in Hyderabad. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services. We are committed to protecting your privacy and ensuring that your personal information is handled responsibly and in accordance with applicable Indian laws, including the Information Technology Act, 2000, and the Digital Personal Data Protection Act, 2023. This policy applies to all guests who visit our website, contact us, or book a session at any of our villa spa locations.

Information We Collect

We collect information that you provide directly to us when you book a session, contact us, or fill out a form on our website. This includes your name (initials only for booking records), phone number, email address, and any message content you share with us. We also collect information automatically when you visit our website, including your IP address, browser type, device information, and pages visited, through cookies and similar technologies. We never collect sensitive personal information such as your home address, financial account details, or government-issued ID numbers beyond what is required for tax compliance.

How We Use Your Information

We use the information we collect to confirm and manage your bookings, respond to your inquiries, send you service-related communications (only with your consent), improve our website and services, comply with legal obligations, and protect the safety and security of our guests and staff. We do not sell your personal information to third parties under any circumstances, and we do not share your contact details with marketing companies or advertising networks. Your information is used solely for the purpose of providing our spa services and improving your experience.

Information Sharing

We do not share your personal information with third parties except as necessary to provide our services (such as payment processors and our trusted cab partner network), comply with legal obligations, or protect our rights. All service providers we work with are bound by confidentiality agreements and are required to handle your information in accordance with applicable privacy laws. We never share your information with any third-party marketing or advertising company, and we never sell our guest database to any third party.

Data Security

We implement industry-standard security measures to protect your personal information, including encrypted storage, access controls, and regular security audits. Our booking system uses initials-only records to ensure that even our internal team cannot link a booking to a full name without the explicit booking reference. However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security. We continually review and enhance our security practices to protect guest information.

Data Retention

We retain your booking information for a period of 12 months after your last session, after which it is automatically deleted from our active systems. Financial records related to your bookings are retained for 7 years as required by Indian tax law. You may request earlier deletion of your personal information at any time by contacting us at info@nuruvilla.com, subject to our legal obligations to retain certain records.

Your Rights

Under Indian law, you have the right to access, correct, or delete your personal information held by us. You can also object to certain processing of your information or request that we restrict its use. To exercise any of these rights, contact us using the information provided on our contact page. We will respond to your request within 30 days and will not charge any fee for processing your rights request, unless the request is manifestly unfounded or excessive.

Cookies

Our website uses cookies to improve your browsing experience, analyse website traffic, and remember your preferences. You can control cookies through your browser settings, but disabling cookies may affect the functionality of certain features of our website. We use both session cookies (which expire when you close your browser) and persistent cookies (which remain on your device for a set period) to provide a seamless browsing experience.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements. We will post any updates on this page and update the "last updated" date at the bottom of the policy. We encourage you to review this policy periodically to stay informed about how we protect your information.

Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us at info@nuruvilla.com. We are committed to addressing your concerns promptly and transparently. Our spa coordinator will respond to your privacy-related inquiries within 4 hours during operating hours.